I then knew that there was a problem. I googled 'free online trojan remover', and found a-squared. Immediately installed a-squared and scanned computer, found one 'red urgent' file; which i immediately 'quarantined'.
Hi Prutero, Welcome to the Community, Once system boots to Windows,if its Windows 7 or Windows Vista,click on start menu,right click on Computer,click properties,Click Advanced System Properties,Start up and Recovery,Click settings,Uncheck both time to display list of Operating system and time to display recovery options when needed. If its Windows XP click on start menu,right click on Computer,click properties,Advanced,Start up and Recovery,Click settings,Uncheck both time to display list of Operating system and time to display recovery options when needed. Hope this helps, Thank You. Roshan, thank you for taking the time to help. Unfortunately, the solution didn't achieve what I was looking for. The problem occurs following power on - it is the second screen ie following the Dell logo screen.
To me, it looks like a DOS screen white writing on a black background. The pc will wait forever for me to either press F2 for setup menu, F12 for boot menu or any key to continue.
![Bat Bat](http://i.imgur.com/hX8zq.jpg)
Showing my age, I looked for an autoexec.bat file to edit but all that's in autoexec.bat is REM Dummy file for NTVDM. NTVDM.exe is uneditable as far as I know. But thank you anyway.
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
Or read our to learn how to use this site. Hello and welcome to the forums! My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems. If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:. Logs from malware removal programs (OTL is one of them) can take some time to analyze.
I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums. Please make sure to carefully read any instruction that I give you.
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to 'be my eyes' and provide as much information as you can regarding the current state of your computer. If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!. In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!. If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool.
![Autoexec for windows 10 Autoexec for windows 10](http://greyghost.mooo.com/thenonsensepage/grayson.jpg)
The reason I ask you to do this is because these tools are updated fairly regularly. Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!. Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post. I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same.
From this point, we're in this together;) Because of this, you must reply within three days failure to reply will result in the topic being closed!. Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system. Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data.
Have means of backing up your data available. Looks like we maybe dealing with a case of ZeroAccess here.
Please run a scan with TDSSKiller by when it detects something choose to SKIP it rather than take an action on it. Running TDSSKiller Download the latest version of TDSSKiller from and save it to your Desktop.
Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
Click the Start Scan button. If a suspicious object is detected, the default action will be Skip, click on Continue. If malicious objects are found, they will show in the Scan results and offer three (3) options. Ensure SKIP is selected, then click Continue = Reboot now to finish the cleaning process. Note: Do not choose Delete unless instructed.
A report will be created in your root directory, (usually C: folder) in the form of 'TDSSKiller.VersionDateTimelog.txt'. Please copy and paste its contents on your next reply. NEXT: OTS Scan Download to your Desktop.
Double-click on OTS.exe to start the program. Make sure you close all other programs. Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze. When the scan is complete Notepad will open with the report file loaded in it. Please copy and paste the contents of the OTS report into your next reply.
Thanks for your quick reply. Question: Can I run these in the opposite order, or should I definitely run TDSSKiller before OTS? The reason I ask is because I had a lot of trouble getting my computer booted this morning. It went through the same process as before where it gets stuck on the Microsoft loading screen, and then I cut the power, turn it back on, select Launch Windows Startup Repair (which still does nothing), and then choose to start Windows normally. It took about ten tries to get that process to actually result in booting Windows. Therefore, I'd like to minimize restarting my computer as much as possible.
I'm just afraid that next time I restart, I won't be able to get it booted again. If you think I should definitely run them in the order you stated, I will-I just wanted to check first.